Frequently Asked Questions

1. What types of cakes do you offer?

At Baker’s Heaven, we offer a wide variety of cakes including custom cakes, classic cakes and cupcakes. Our flavors range from traditional favorites like vanilla and chocolate to unique options such as red velvet and salted caramel.

2. Can I place a custom order?

Absolutely! We specialize in custom cakes for all occasions. You can share your ideas and requirements with us, and we’ll create a cake that perfectly matches your vision.

3. How far in advance should I place my order?

For custom cakes, we recommend placing your order at least two weeks in advance. For simpler cakes and cupcakes, a few days’ notice is usually sufficient. However, the sooner you place your order, the better we can ensure availability.

4. Do you offer delivery?

No, We do not do delivery. But for some special occassion we can arrange delivery. Delivery charges may vary based on the location. Please contact us for more details.

5. Are your cakes suitable for people with dietary restrictions?

We offer a variety of options to cater to different dietary needs, including gluten-free, dairy-free, and vegan cakes. Please inform us of any dietary restrictions when placing your order.

6. How should I store my cake?

To maintain freshness, we recommend storing your cake in a cool, dry place. Most of our cakes should be refrigerated, especially those with cream cheese or buttercream frosting. Remove the cake from the refrigerator about 30 minutes before serving for the best taste.

7. Can I order a cake online?

No. Please contact us directly via phone, whatsapp,Text message or email. We will assist you in finalizing the details and ensuring your cake meets your expectations.

8. What is your cancellation policy?

We understand that plans can change. For a full refund, cancellations must be made at least 3 days before the scheduled delivery or pickup date. For cancellations made within 2 days, a partial refund may be provided.

9. Do you offer cake tastings?

Yes, we offer cake tastings for only wedding cakes and large custom orders. Please contact us to schedule a tasting session.

10. How do I make a payment?

We accept various payment methods including bank transfer, PayPal, and cash. Payments for custom orders typically require a deposit, with the balance due upon delivery or pickup.

11. Can I see examples of your work?

Of course! Please visit our gallery page to see a selection of our past creations. You can also follow us on our social media platforms to stay updated with our latest designs and offerings.

12. What if I have more questions?

If you have any additional questions, please don’t hesitate to contact us. We’re here to help and ensure you have a wonderful experience with Baker’s Heaven.